It’s confirmed; we’re off to bonny Scotland on holiday. After getting over the disappointment of our cancelled trip Stateside, we’ve regrouped, and we’re planning on heading north of the border.
I’ve plotted out a rough itinerary, and this week I’ve been trying to book hotels. Which – surprisingly – is easier said than done. I did think that the hotels would be desperate to maximise their summer season, and that they’d make it incredibly easy to book.
I was wrong. One particular hotel on the Isle of Skye won’t even confirm whether they’re open, and yet they still want me to part with a non-refundable 25% booking deposit!
The pandemic has caused all sorts of insecurity for people, and as a prospective guest, all I want is some clarity:
Are you open?
What will it be like?
What measures have you put in place?
What do I need to do differently?
Getting my hands on any of the above information has been like pulling teeth, and although I’ve got there in the end, it’s been far more laborious than I would have liked. It got me thinking that the very last thing I want is for our customers to experience anything other than absolute clarity.
In recent weeks, I’ve had a couple of people ask whether we’re open, which is definitely not the level of clarity I’m after.
So, for the avoidance of any doubt:
Anything else you’re not sure about? Just give us a call!